gunungwin Casino & Sportsbook Terms

We at gunungwin operate a casino and sportsbook platform accessible via Android app, iOS browser, and desktop. These terms set out the conditions under which you can use gunungwin, how we manage your account, deposits, withdrawals, and disputes. By creating an account or logging into gunungwin, you agree to be bound by these terms. We recommend reading them carefully before you place any bets or engage with our live dealer tables, slots, or sportsbook markets.

Our gunungwin platform serves users in jurisdictions where online gaming is permitted under local law. We do not offer our services in jurisdictions where such activity is prohibited. You are responsible for verifying that your use of gunungwin complies with the laws of your own location. We enforce these terms consistently and reserve the right to suspend or terminate any account that violates them.

This document applies to your relationship with gunungwin, including your mobile app account, browser-based access, and all transactions conducted through our platform.

Account Creation and Your Gunungwin Profile

To create a gunungwin account, you must provide your full name, email address, phone number, and date of birth. We use this information to verify your identity, comply with anti-fraud and anti-money laundering regulations, and contact you regarding your account. When you register with gunungwin, you certify that all information you provide is accurate and current. If you update your details later — for example, if you change your phone number during Idul Fitri or move between cities like Jakarta and Bandung — notify us immediately through your account settings or our support team.

We at gunungwin conduct Know Your Customer (KYC) verification before you can withdraw funds for the first time. You will upload a government-issued photo ID and proof of address. Our compliance team reviews these documents within one to two business days. Once approved, your account unlocks withdrawal access. If your documents are unclear or do not match our records, we may request additional documentation or deny your withdrawal request. This process protects both you and gunungwin.

Account Ownership and Sharing

Each gunungwin account is personal and non-transferable. You may not share your login credentials or allow others to use your account. We hold you responsible for all activity on your account. If you suspect unauthorized access, change your password immediately and contact our support team. We reserve the right to suspend any account engaged in unauthorized sharing or fraud.

You are responsible for maintaining the confidentiality of your gunungwin password. We recommend using a strong password (12+ characters, mixed case, numbers, and symbols) and enabling two-factor authentication in your security settings. If you forget your password, use our "Forgot Password" feature — we send a reset link to your registered email valid for 24 hours. Never share your gunungwin password with anyone, including our support staff.

Deposits and Payment Methods

We at gunungwin accept deposits via eight payment methods across Indonesia: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you deposit, funds must originate from an account registered in your name. We do not accept third-party deposits. Your deposit confirmation is processed and your gunungwin balance updates within minutes for e-wallets and mobile banking, or within a few hours for bank transfers depending on your institution.

We reserve the right to reject any deposit we suspect to be fraudulent, from a restricted jurisdiction, or in violation of our anti-money laundering policies. If a deposit is rejected, we return the funds to your original payment method within five to seven business days. During busy periods such as holidays around Imlek or Idul Adha, processing times may extend slightly.

1

Select your payment methodFunding

gunungwin accepts local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment.
2

Enter your deposit amountAmount

Complete the transfer via your banking app or e-wallet. We verify the sender's account matches your gunungwin profile.
3

Confirmation and balance updateSettlement

Once we confirm receipt, your gunungwin balance updates immediately and you can use the funds to place bets or play.

Withdrawals and Account Verification

To withdraw funds from gunungwin, you must have completed KYC verification. Submit your withdrawal request via your account, and our compliance team reviews it within one business day. We confirm that your identity matches our records and that your withdrawal does not exceed your available balance. Once approved, we transfer funds to your original payment method or a linked bank account. Withdrawal times vary by payment method — e-wallet transfers typically settle within hours, while bank transfers may take one to three business days.

We reserve the right to delay or deny any withdrawal we believe may be associated with fraud, money laundering, or violation of these terms. Large withdrawals or first-time requests may require additional verification steps. During holidays like Piala Indonesia or major esports tournaments when traffic peaks, processing may take longer than usual.

Our Gunungwin Policy and Dispute Resolution

All bets placed on gunungwin — whether football markets covering Liga 1, live dealer games, slots, or esports — are settled according to our official rules published on the platform. We do not accept disputes based on the outcome of live events; once an outcome is confirmed, the bet is final. However, if you believe a bet was settled incorrectly due to a system error on our end, you may submit a dispute within 30 days of settlement. Our compliance team investigates and provides a resolution within five business days.

Data Protection: We at gunungwin encrypt your personal and financial data using industry-standard SSL/TLS protocols. We do not share your information with third parties without your explicit consent, except as required by law or to prevent fraud.

If you have a complaint about gunungwin's service, contact our support team via in-app messaging, email, or our FAQ pageWe aim to respond to all complaints within two business days. If you are not satisfied with our response, you may escalate your complaint to our management team for further review.

We at gunungwin reserve the right to modify these terms at any time. Changes take effect immediately upon publication on this page. Continued use of gunungwin after changes are posted constitutes your acceptance of the new terms. We recommend reviewing this page periodically to stay informed of any updates.

If we terminate your gunungwin account due to violation of these terms or suspected fraud, we return any remaining balance to your registered payment method within five to seven business days. We may retain records of your account activity for compliance and dispute-resolution purposes.

Our services are available only where local law permits. You are responsible for verifying that your use of gunungwin complies with the laws and regulations of your jurisdiction. For questions about these terms or gunungwin's policies, reach out to our support team. We are committed to maintaining a fair, transparent, and secure platform for all users in Surabaya, Medan, and all other supported regions.