gunungwin Casino & Sportsbook Data Care
When you log into gunungwin on your phone or desktop, you share personal information with us — your name, email, phone number, and payment details. This page explains what we collect, how we protect it, and how we use it to run our platform and comply with local regulations. Our approach to your data is straightforward: we collect only what we need, we encrypt it, and we do not sell it to third parties.
We at gunungwin take data protection seriously. Your account details, transaction history, and betting records are stored on servers with industry-standard encryption. When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, or e-wallet, we do not store your payment card numbers — we use tokenized gateways to process the transaction safely. This policy describes our practices in detail so you understand exactly how we handle your information.
Our services are available only where local law permits. Your use of gunungwin means you accept this privacy policy.
What We Collect and Why
We collect your full name, email address, phone number, and date of birth when you register a gunungwin account. We use this information to verify your identity, communicate with you about your account, and comply with anti-fraud and anti-money laundering regulations. We also collect your IP address and device information (operating system, browser type, app version) to monitor account security and detect suspicious login attempts.
When you deposit funds into gunungwin, we record the payment method, amount, timestamp, and confirmation status. This data helps us reconcile deposits, investigate payment disputes, and maintain accurate account balances. We do not store your full bank account number or payment card number — payment processors handle that data separately using encryption. We receive only a tokenized reference that allows us to process future transactions without exposing your card or account details.
We Do Not Sell Your Data
We at gunungwin never sell your personal information to marketing companies, data brokers, or advertisers. We use your data only to manage your account, fulfill your withdrawal requests, investigate disputes, and comply with legal obligations. Third parties we work with — payment processors, hosting providers, fraud-detection services — are bound by confidentiality agreements and use your data only to serve gunungwin.
We also collect your betting history and game activity on gunungwin. This includes which Liga 1 matches you bet on, which live-dealer tables you visit, which slot games you play, and your historical account balance. We use this data to personalize your experience, detect suspicious betting patterns (such as sudden unusually large bets), and comply with gaming regulations in supported jurisdictions.
How We Store and Protect Your Data
Our gunungwin servers use 256-bit SSL/TLS encryption for all data in transit — when you log in or place a bet, your connection is encrypted. Data at rest (stored on our servers) is also encrypted using industry-standard algorithms. We limit access to your personal data to authorized gunungwin employees and contractors who need it to perform their job functions. All staff sign confidentiality agreements.
We back up gunungwin account data daily and store backups in geographically distributed locations to ensure we can recover your account information if hardware fails. We retain your transaction history, KYC documents, and account records for at least five years to comply with regulatory requirements. If you request account deletion, we retain minimal data required by law (such as transaction records for tax purposes) but purge personal details like your phone number and address.
-
Encryption in transit: We use 256-bit SSL/TLS to encrypt all data sent between your device and gunungwin servers.
-
Password security: We hash your gunungwin password using bcrypt, a one-way encryption method. Even we cannot see your password.
-
Access controls: Only authorized gunungwin staff can access your account data, and all access is logged and audited.
-
Payment tokenization: We never store full bank account numbers or card numbers. Payment processors return a secure token for future transactions.
Your Rights and Our Gunungwin Obligations
You have the right to access your personal data stored on gunungwin. Log into your account and view your profile, transaction history, and KYC verification status. You can update your name, email, phone number, and address at any time through your account settings. If you believe we hold incorrect information, contact our support team and we will correct it within five business days.
You also have the right to request deletion of your gunungwin account. When you request deletion, we deactivate your account immediately, preventing any new logins or transactions. We purge personal details (name, phone, address) within 30 days. However, we retain anonymized transaction records and your KYC documents as required by anti-money laundering regulations and tax law.
If you withdraw funds from gunungwin to a bank account or e-wallet linked to QRIS, e-wallet, mobile banking, local payment, or online payment, the receiving bank sees your name and the withdrawal amount for their own record-keeping. We do not control how those institutions handle your data — they have their own privacy policies. We encourage you to review their policies if you have concerns.
We at gunungwin comply with anti-money laundering and Know Your Customer regulations in supported jurisdictions. During busy periods like Idul Fitri or Piala AFF tournaments, our compliance team may request additional documentation to verify your identity. We may also flag large deposits or unusual betting patterns for review. These steps protect both you and the integrity of our platform.
If you have privacy questions or want to request a copy of all data we hold about you, contact our support team. We respond to data requests within 30 days. If you are in a region with specific data protection laws (such as GDPR in Europe), those laws may grant you additional rights — we honor those rights as applicable. For users in Jakarta, Surabaya, Bandung, and Medan, our gunungwin platform complies with Indonesian data protection standards and relevant local regulations.
We may update this privacy policy from time to time. Changes take effect when published on this page. If a change materially affects how we handle your data, we notify you via email or in-app message. Continued use of gunungwin after changes are published means you accept the updated policy. For questions, reach out to our support team via the in-app messaging feature or our FAQ section